"Dear Rick,

I want to thank you and Tony H. so much for the way the two of you and Perma-Chink have handled the problems I've had with the chinking of my home in East Texas. Although there was some bubbling in the areas most exposed to the sun, there were also problems related to the thinner than recommended installation.

Notwithstanding the blame you and Perma-Chink could have laid on the installer, you chose instead to see to it that it was repaired properly.  This says volumes about the integrity and compassion of you and Perma-Chink toward the satisfaction of their customers. It also says that you stand by your product 100%.

Please use me as a reference at any time regarding the character of Perma-Chink's management and the company's desire to completely satisfy it's customers.  Thank you again."

R. Miller in TX