PERMA-CHINK SYSTEMS RETURN POLICY

Return Policy

Returns are accepted for purchases from Perma-Chink Systems, Inc. only, either from a store branch or our Online Store.
If you are making an exchange or a return, we make it easy! Contact us at 1-800-548-3554 for store purchases, or 1-888-838-5070 for online purchases.

• We will accept returned items within 30 days, with no restocking fee. Returns within 30-90 days will have a 20% restocking fee. Returns after 90 days will not be accepted.
• You must request a Return Merchandise Authorization (RMA) from Perma-Chink Systems, Inc. prior to returning any merchandise.
• Have your proof of purchase ready when requesting your RMA.
• All items must be returned in new, unopened, resalable condition.
• If you are returning merchandise from an Invoice that qualified for Free Freight, we will deduct the freight amount from your return, according to our shipping charges. If you received Free Freight for our Customer Loyalty Program or Promotional Coupon and return the entire order, we reserve the right to charge the freight to and from your location along with a 20% restock fee, if applicable. If the order is refused upon delivery, we will charge freight to and from your location.
• When merchandise is returned, credit will be issued in the form of original payment or applied to your account.
  Merchandise exchanges are processed without any fee within 30 days of purchase, no exchanges will be accepted after 90 days.

No returns are accepted on Lifeline Accents or Custom Color Orders, as they are tinted per customer request, so it is important to try the free samples first to determine the color you would like before you purchase the tinted product.

Return Methods – choose from one of the following options:

• Ship it yourself – Securely package and send the merchandise by USPS, FedEx or UPS to the Perma-Chink System address provided at the top of your packing list.
• Ask us to arrange shipping – Request that we issue a Call Tag, securely package the merchandise, and a FedEx Driver will come to your house and pick-up your package that you have placed outside your door (please put a note on the package for return “For FedEx Call Tag”). We will deduct $10.50 per package for the Call Tag fee, plus the FedEx shipping charges, from your returned product(s). For a truck order (LTL) you will need to call Perma-Chink Systems and we will provide you with the return paperwork you will need to take, with the product, to the carrier terminal.
• In store – Visit your nearest Perma-Chink Systems location for immediate processing of your return.

Returning Wrong Item Shipped – choose from one of the following options:

• Ship it yourself – Securely package and send the merchandise by USPS, FedEx or UPS to your nearest Perma-Chink Systems location. We will reimburse you for the freight.
• Ask us to arrange shipping – Request that we issue a Shipping Call Tag, securely package the merchandise and a FedEx Driver will come to your house and pick-up your package that you have placed outside your door (please put a note on the package for return “For FedEx Call Tag”).
• In store – Visit your nearest Perma-Chink Systems location for immediate processing of your return.