Returns


Return Policy

If you are making an exchange or a return, we make it easy. Contact us at 1-800-548-3554 to begin.

  • Perma-Chink Systems, Inc. will accept returned items up to 1 year from date of purchase.
  • You must request a Return Merchandise Authorization (RMA) from Perma-Chink Systems, Inc. prior to returning any merchandise.
  • Have your proof of purchase ready when requesting your RMA.
  • All items must be returned in new, unopened, resalable condition.
  • A 15% restocking fee applies to all returned merchandise (waived for exchanges).
  • If you are returning merchandise from an Invoice that qualified for free freight, we will deduct the freight amount from your return, according to our FEDEX freight chart.
  • When merchandise is returned, credit will be issued in the form of original payment or applied to your account.
  • When merchandise is exchanged, simply order the replacement products and we will process the return, without any restocking fee, when it is received.
  •  If you qualified for free shipping, your order may be delivered by a large delivery truck or ground, at our discretion, depending on the weight of your order (see below). If you received free freight for Customer Loyalty Program or Coupon Code and return the entire order we reserve the right to charge the freight to and from your location along with a 15% restock fee and any additional coupons used. If the order is refused on delivery we will charge freight to and from your location.

Return Methods

Choose from one of the following options:

  • Ship it yourself – Securely package and send the merchandise by USPS or FEDEX to your nearest Perma Chink Systems location.
  • Ask us to arrange shipping – Request that we issue a FEDEX Call Tag, securely package the merchandise and give it to your FEDEX driver. We will deduct $15 per package for the Call Tag and the freight, according to our FEDEX freight chart, from your return.
  • In store – Visit your nearest Perma-Chink Systems location for immediate processing of your Return.

Returning Wrong Item Shipped

Choose from one of the following options:

  • Ship it yourself – Securely package and send the merchandise by USPS or FEDEX to your nearest Perma-Chink Systems location. We will reimburse you for the freight.
  • Ask us to arrange shipping – Request that we issue a FEDEX Call Tag, securely package the merchandise and give it to your FEDEX driver.
  • In store – Visit your nearest Perma-Chink Systems location for immediate processing of your Return.

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  • S-100 Finish Remover is an easy to use water-based solvent that removes most types of oil and water-based finishes. Take a look at our video - Removing Old Stains and Finishes with S-100 Finish Remover from Perma-Chink Systems

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