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Home : Free Catalog : About Us : Our Locations : Online Store |
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Visit the Official Perma-Chink Systems Online Store for secure and convenient shopping, seasonal specials and promotions, and product specifications... |
PERMA-CHINK® STORE
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Specialists are available |
Shipping Policy
Perma-Chink Systems, Inc.
will ship directly to you doorstep or jobsite.
If you have further questions about our Shipping Policy, please call
1-800-548-1231.
Shipping Rates
As a high-volume shipper, we
receive preferential rates from major freight carriers and will pass that
savings along to you. For UPS
orders, we will ship your order based on our UPS rate chart.
For LTL shipments, we will request a spot quote from the freight carrier
to ensure the best rate.
Free Freight
We will offer free freight
on any Retail order of 500 Lbs or more within the contiguous 48 U.S. states.
Please allow up to 7 business days for delivery.
For faster delivery, regular shipping rates will apply.
Delivery Time
The following is an
estimate of delivery times.
Once your order is shipped, its delivery is
out of our control.
Please plan you project accordingly.
Orders of in-stock items
received before 12:00 P.M. P.S.T. will ship the same day.
Domestic orders shipped UPS
Ground or LTL Freight will arrive in 1-7 business days, depending on your
proximity to Perma-Chink Systems Inc. store locations.
In remote locations, delivery may be delayed 1-2 days.
Domestic orders shipped UPS
2nd Day Air or UPS Next Day Air typically arrive as scheduled, but
can not be guaranteed.
If your order shipped by UPS
Ground, UPS Air, or LTL Freight, does not arrive on time, notify us and we will
track it for you. If you place your
order online, you may also track it yourself with the tracking information
provided in your Notice of Shipment e-mail.
Orders to
Delivery time varies greatly
with International orders, but typically takes 1-4 weeks.
All delivery times are
estimated, and not guaranteed.
Once your order is shipped, its delivery is
out of our control.
Please plan accordingly.
When You Receive Your Order
Check your order on arrival
and notify us immediately of any shipping damage.
If possible, take a photo of the damage and send it to us at
techsupport@permachink.com.
All merchandise ships in approved containers and heavy-duty boxes.
Despite out best efforts, damage in shipping can occur.
Check to see that you have
received all of your items. If the
wrong item has been shipped or if your order is incomplete, notify us
immediately. As part of our
commitment to customer service, we double check every order before it ships, but
despite our best efforts, errors do occur.
It is important that you
notify us immediately of any problems with your order.
Perma-Chink Systems, Inc. will only honor claims for damaged merchandise
or shipping errors (wrong item shipped or short-shipment) for 14 days from date
of receipt.
Shipment of Replacement Items
We realize that damaged
products or shipping errors on our part can cause major delays in your project.
To minimize the inconvenience, we will make every effort to replace the
products in a timely manner.
Usually, replacement products will be shipped the same day that we are notified
by the same shipping method as the original order (orders originally shipped UPS
Ground will be replaced by UPS Ground, 2nd Day Air by 2nd
Day Air, etc.).
Lost Orders
We realize that a lost order
can cause major delays in your project.
To minimize the inconvenience, we will make every effort to track you
order and replace it in a timely manner, if necessary.
If a lost order somehow arrives after the replacement has been shipped,
please refuse one or the other order and the carrier will return it to us.
