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Return Policy

If you are making an exchange or a return, we make it easy.  Contact us at 1-800-548-1231 to begin.

-         Perma-Chink Systems, Inc. will accept returned items up to 1 year from date of purchase.

-         You must request a Return Merchandise Authorization (RMA) from Perma-Chink Systems, Inc. prior to returning any merchandise (to print RMA click here).

-         Have your proof of purchase ready when requesting your RMA.

-         All items must be returned in new, unopened, resalable condition. 

-         A 15% restocking fee applies to all returned merchandise (0% for exchanges).

-         If you are returning merchandise from an Invoice that qualified for free freight, we will deduct the freight amount from your return, according to our UPS freight chart.

-         When merchandise is returned, you should indicate what form of reimbursement you prefer (credit on account, check, or credit card used for original purchase).

-         When merchandise is exchanged, simply order the replacement products and we will process the return, without any restocking fee, when it is received.

Return Methods – choose from one of the following options:

·         Ship it yourself – Securely package and send the merchandise by USPS or UPS to your nearest Perma-Chink Systems location.

·         Ask us to arrange shipping – Request that we issue a UPS Call Tag, securely package the merchandise, properly address the package, and give it to your UPS driver.  We will deduct $15 for the Call Tag and the freight, according to our UPS freight chart, from your return.

·         In store – Visit your nearest Perma-Chink Systems location for immediate processing of your Return.

Returning Wrong Item Shipped – choose from one of the following options:

·         Ship it yourself – Securely package and send the merchandise by USPS or UPS to your nearest Perma-Chink Systems location.  We will reimburse you for the freight.

·         Ask us to arrange shipping – Request that we issue a UPS Call Tag, securely package the merchandise, properly address the package, and give it to your UPS driver.

·         In store – Visit your nearest Perma-Chink Systems location for immediate processing of your Return.