Perma-Chink Systems SHIPPING POLICY

Perma-Chink Systems, Inc. will ship directly to your doorstep or jobsite. If you have further questions about our Shipping Policy, please call 1-800-548-1231.

Free Freight

We will offer free freight on any Retail order of 500lbs. or more within the contiguous 48 U.S. states (excluding Glass Media, Blaster Buddy & Kodiak Chink Pump). Please allow 7-10 business days for delivery. All orders of 500lbs. or more will be shipped from Knoxville, TN. For faster delivery, regular shipping rates will apply. If you qualified for free shipping, your order may be delivered by a large delivery truck or FedEx Home Delivery, at our discretion, depending on the weight of your order (see below). If you received free freight for Customer Loyalty Program or Coupon Code and return the entire order, we reserve the right to charge the freight to and from your location, along with a 20% restock fee and any additional coupons used. If the order is refused on delivery we will charge freight to and from your location and any additional fees incurred.

Delivery Time

The following is an estimate of delivery times. Once your order is shipped, its delivery is out of our control. Please plan you project accordingly.

Orders of in-stock items received before 12:00 PM PST will ship the same day.

Domestic U.S. orders shipped FedEx Home Delivery or LTL Freight will arrive in 3-10 business days, depending on your proximity to Perma-Chink Systems store locations. In remote locations, delivery may be delayed 1-2 days.

Domestic orders shipped 2nd Day Air or Next Day Air typically arrive as scheduled, but cannot be guaranteed.

If your order shipped by FedEx Home Delivery, Air, or LTL Freight, does not arrive on time, notify us and we will track it for you. If you place your order online, you may also track it yourself with the tracking information provided in your Notice of Shipment e-mail.

Orders to Alaska and Hawaii shipped by U.S. Postal Parcel post usually arrive in 5-10 business days and by U.S. Priority Air in 3-5 business days.

Delivery time varies greatly with International orders, but typically takes 1-6 weeks. For shipping to Canada, Mexico, Europe and Asia contact our  International Dealers (see dealer list).

All delivery times are estimated, and not guaranteed. Once your order is shipped, its delivery is out of our control. Please plan accordingly.

Customers are requested to provide a valid e-mail address in order to get automatic shipping notices with tracking numbers and arrival times.

When You Receive Your Order

Check your order on arrival and notify us immediately of any shipping damage. If possible, take a photo of the damage and send it to us at This email address is being protected from spambots. You need JavaScript enabled to view it.. All merchandise ships in approved containers and heavy-duty boxes. Despite our best efforts, damage in shipping can occur.

Check to see that you have received all of your items. If the wrong item has been shipped or if your order is incomplete, notify us immediately. As part of our commitment to customer service, we double check every order before it ships, but despite our best efforts, errors do occur.

It is important that you notify us immediately of any problems with your order. Perma-Chink Systems, Inc. will only honor claims for damaged merchandise or shipping errors (wrong item shipped or short-shipment) for 5 business days from date of receipt.

Shipment of Replacement Items

We realize that damaged products or shipping errors on our part can cause major delays in your project. To minimize the inconvenience, we will make every effort to replace the products in a timely manner. Usually, replacement products will be shipped the same day that we are notified by the same shipping method as the original order (orders originally shipped FedEx Home Delivery will be replaced by FedEx Home Delivery, 2nd Day Air by 2nd Day Air, etc.).

Lost Orders

We realize that a lost order can cause major delays in your project. To minimize the inconvenience, we will make every effort to track your order and replace it in a timely manner, if necessary. If a lost order somehow arrives after the replacement has been shipped, please refuse one or the other order and the carrier will return it to us.

 Free Product Sample

We offer free product samples to facilitate the selection of products and colors by our customers. Once provided, additional requests for product samples may be honored or denied at our sole discretion. We reserve the right to refuse requests from anyone deemed to be abusing our policy.

PERMA-CHINK SYSTEMS RETURN POLICY

Return Policy

Returns are accepted for purchases from Perma-Chink Systems, Inc. only, either from a store branch or our Online Store.
If you are making an exchange or a return, we make it easy! Contact us at 1-800-548-3554 for store purchases, or 1-888-838-5070 for online purchases.

• We will accept returned items within 30 days, with no restocking fee. Returns within 30-90 days will have a 20% restocking fee. Returns after 90 days will not be accepted.
• You must request a Return Merchandise Authorization (RMA) from Perma-Chink Systems, Inc. prior to returning any merchandise.
• Have your proof of purchase ready when requesting your RMA.
• All items must be returned in new, unopened, resalable condition.
• If you are returning merchandise from an Invoice that qualified for Free Freight, we will deduct the freight amount from your return, according to our shipping charges. If you received Free Freight for our Customer Loyalty Program or Promotional Coupon and return the entire order, we reserve the right to charge the freight to and from your location along with a 20% restock fee, if applicable. If the order is refused upon delivery, we will charge freight to and from your location.
• When merchandise is returned, credit will be issued in the form of original payment or applied to your account.
  Merchandise exchanges are processed without any fee within 30 days of purchase, no exchanges will be accepted after 90 days.

No returns are accepted on Lifeline Accents or Custom Color Orders, as they are tinted per customer request, so it is important to try the free samples first to determine the color you would like before you purchase the tinted product.

Return Methods – choose from one of the following options:

• Ship it yourself – Securely package and send the merchandise by USPS, FedEx or UPS to the Perma-Chink System address provided at the top of your packing list.
• Ask us to arrange shipping – Request that we issue a Call Tag, securely package the merchandise, and a FedEx Driver will come to your house and pick-up your package that you have placed outside your door (please put a note on the package for return “For FedEx Call Tag”). We will deduct $10.50 per package for the Call Tag fee, plus the FedEx shipping charges, from your returned product(s). For a truck order (LTL) you will need to call Perma-Chink Systems and we will provide you with the return paperwork you will need to take, with the product, to the carrier terminal.
• In store – Visit your nearest Perma-Chink Systems location for immediate processing of your return.

Returning Wrong Item Shipped – choose from one of the following options:

• Ship it yourself – Securely package and send the merchandise by USPS, FedEx or UPS to your nearest Perma-Chink Systems location. We will reimburse you for the freight.
• Ask us to arrange shipping – Request that we issue a Shipping Call Tag, securely package the merchandise and a FedEx Driver will come to your house and pick-up your package that you have placed outside your door (please put a note on the package for return “For FedEx Call Tag”).
• In store – Visit your nearest Perma-Chink Systems location for immediate processing of your return.

Deck Makeover Giveaway

A beautiful deck is a thing of beauty and joy. But too often we don’t have the time or solutions to make our deck enjoyable. Would you like it to look fresh and well-kept again? Thanks to Perma-Chink Systems stains and finishes, you can make your deck beautiful and enjoyable.

This May, Perma-Chink Systems is bringing you a $1,500 Deck Makeover Giveaway. One winner will be able to select their choice of Deck Defense™ stain color and surface preparation products (wood restoration and wood cleaners). The total prize package is a deck makeover worth $1,500!

Perma-Chink Systems' excellent, performance-based products were launched in 1981 with an unshakeable belief in their promise that its high-quality products perform reliably and exceed your expectations.

Deck Defense is a perfect solution for your wood deck

Deck Defense is a waterborne product with penetrating properties like oil, but unlike oil, it hardens into a lattice, supporting and strengthening the natural cellulosic fibers of the wood to protect from the inside out - not just on the surface. Additionally, powerful additives inhibit the growth of mold and mildew on the penetrating lattice. Homeowners can feel secure in the knowledge that their investment is protected from the damaging effects of wind, sun and water.

Deck Defense is easily applied to dry surfaces with a pump up sprayer, roller, brushes, pads or an airless sprayer. Designed for a one coat application, an additional coat may be applied using a “wet on wet” method in order to achieve a deeper, richer color. Wet product should be back-brushed to eliminate splotchy areas and reduce the chances of lap marks and eliminate pooling of product.

Normal maintenance has also been made easier as there will be no need to strip off the product prior to re-application, as it will not flake or peel when properly applied. Just clean the surface to remove any dirt or dried materials, and allow drying before applying your maintenance coat. Clean up with soap and water before the product dries on application equipment.

Giveaway Entry & Rules

Today and every day through 11:59 p.m. EST on May 31, 2020, enter to win $1,500 Deck Makeover from Perma-Chink Systems. The winner will receive a $1,500 gift certificate for use in any Perma-Chink Systems company store, for their choice of Deck Defense, wood restoration products, wood cleaners and wood preservatives.

ENTER NOW!

Enter Perma-Chink Systems $1,500 Deck Makeover Giveaway

“Perma-Chink Systems $1,500 Deck Makeover Giveaway is open only to U.S. residents of the United States. Employees (and their immediate family members and members of same household) of Perma-Chink Systems and Perma-Chink Systems respective affiliates are not eligible to enter. Void in all other geographic locations. No purchase necessary. Void where prohibited. Contest Period runs from 12:00 a.m. (EST) Friday, May 1, 2020, through 11:59 p.m. (EST) Sunday, May 31, 2020. See Official Rules.

It's Lifeline™ Season!

PCS manufactured products have a 3-YEAR SHELF-LIFE!

When it comes to protecting log homes with innovative, safe, and trustworthy products, no name is more frequently called to mind than Perma-Chink Systems. Almost for 35 years, Perma-Chink Systems has firmly rooted itself as the premier provider of cutting-edge log home sealants, stains, and maintenance products. There are myriad reasons why log home manufacturers, builders, and homeowners around the world count on Perma-Chink Systems, Inc. Today Perma-Chink Systems made another step forward toward the environment by offering a 3-year shelf life for all manufactured products. Longevity, or shelf life, is the length of time that a commodity may be stored without becoming unfit for use. The shelf life of our products is an equally important environmental factor in order to reduce the potential impact of undesired disposal that could result from a short shelf life. To maximize your Perma-Chink Systems' products shelf life, follow these important storage tips:

• Keep containers sealed and unopened to minimize exposure to oxygen and oxidation of the product.
• Store away from windows and direct sunlight.
• Store away from heaters or forced air vents.
• Store away from exterior walls, if possible.
• Store in a controlled temperature environment (50o - 70o F, 10o - 21o C)

Shelf life of a full unopened container is three years (no contamination from potential airborne contaminants). Product from opened containers should be repackaged into smaller plastic containers sized to be ‘full’ of product.

Order you free samples today!

Cedar Wash™- Ready-to-Use Cleaner for Redwoods, Western Red Cedar, Walnut and Mahogany

The most important step of finishing wood whether it is a log wall, a piece of log siding or a piece of wood furniture is the surface preparation prior to applying a finish system to the wood surface. The reason this topic is so important is that this step or process has an impact on the longevity and durability of the system...

Perma-Chink Systems (PCS) offers a broad range of Lifeline log home stains to beautify and protect the exterior and interior of your log or wood-sided home. There are over 50 log home stain colors to choose from.

Lifeline log home stains are designed to be highly transparent and tinted to compliment all wood species.  They also accentuate and highlight the natural beauty of wood.  Lifeline log home stains will provide years of protection from UV exposure, rain and snow.

All PCS log home stains are made in the U.S.A. to the highest manufacturing standards using only premium materials...

Perma-Chink Systems (PCS) offers a broad range of Lifeline wood stain colors to beautify and protect the exterior and interior of your log or wood-sided home. There are over 50 wood stain colors to choose from; including natural wood tones, bold blues, reds and even greens!

To accentuate and highlight the natural beauty of wood Lifeline wood stain colors are designed to be highly transparent and tinted using trans-oxide pigments and universal colorants to compliment all wood species.  Lifeline wood stains will provide years of protection from UV exposure, rain and snow for your home.

Lifeline wood stains from Perma-Chink Systems are made in the U.S.A. to the highest manufacturing standards using only premium materials in the formula...

Perma-Chink Systems (PCS) invented synthetic chinking in 1981 and revolutionized the log home industry. "Chink" is an Old English word for "gap".  Other names for chinking are log sealant or log caulk

Synthetic chinking is a water-based elastomeric material that is textured and colored to look just like traditional mortar chinking.  Our chinking is designed to provide years of protection from water and air infiltration for your log home or cabin.

Chinking from Perma-Chink Systems is made in the U.S.A. to the highest manufacturing standards.  We only use the highest quality materials in the formula...

On May 18th PCS hosted a Log Home Care and Maintenance Workshop at Hess Log Home Supply in Petersburg, PA.  Forty-seven people attended to learn about log home inspection, pest prevention, staining and finishing, and log home chinking application.

There were hands-on demonstrations of staining and chinking.  Also, Greg Crider of Renew Services presented a Blaster Buddy demonstration...